Your Privacy Is Our Responsibility

1 Information We Collect

bad89 may collect two types of information from you: (a) information you voluntarily provide, and (b) information automatically collected through your use of the platform.

Voluntarily Provided Information:

• Full name, date of birth, and identity verification details
• Email address and mobile number
• Payment information — required details related to bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided during account registration and login
• Any messages or information you provide when contacting support

Automatically Collected Information:

• IP address and device identification details
• Browser type, operating system, and language settings
• Login times, page visits, and navigation patterns on the site
• Gaming and betting activity history and transaction records
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Collection

bad89 uses your information only for the following legitimate purposes:

• Account Management: For registration, login verification, and identity confirmation
• Service Delivery: To keep your gaming and betting experience running smoothly
• Financial Transactions: For processing deposits and withdrawals and preventing fraud
• Support Services: To properly resolve your complaints and queries
• Responsible Gaming: To identify potentially problematic behaviour and provide assistance
• Security: To prevent unauthorised access and cyber threats
• Service Improvement: To analyse user experience and improve the quality of the platform
• Communication: To send important updates, bonus information, and security alerts

Your information will not be used for any purpose other than those listed above.

3 Data Storage and Security

bad89 treats the security of your information as the highest priority. We take the following technical and administrative measures to protect your data:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored in encrypted form
• Access controls ensure only authorised staff can view data
• Regular security audits and vulnerability assessments are conducted
• A response plan is in place to take swift action in the event of a data breach

However, we acknowledge that no method of transmitting or storing information over the internet is 100% secure. Therefore, keeping your account password and login details safe is also an important responsibility on your part. If you notice any unusual activity on your account, please notify our support team immediately.

4 Sharing Information with Third Parties

bad89 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Information required to complete transactions with bKash, Nagad, Rocket, Upay, and associated banks
• Technology Service Providers: Contracted partners for server hosting, analytics, and cybersecurity services
• Legal Obligations: When complying with lawful orders from a competent court or authority
• Fraud Prevention: To assist in investigations related to money laundering or fraud

All third-party partners are required to comply with our privacy standards and may use your information only for the specified purpose.

5 Cookies and Tracking Technologies

bad89 uses cookies and similar technologies to ensure an improved user experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and operate the core functionality of the site
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand user behaviour and improve our services

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site. By continuing to use bad89, you are giving your consent to our cookie policy.

6 Data Retention Period

bad89 retains your information only for as long as necessary. Generally:

• Account information is retained for as long as the account remains active
• Financial transaction records are kept for a specified period as required by law
• Even after an account is closed, some information may be retained for a defined period for legal and audit purposes
• Support communication records are kept for a limited period to improve service quality

After the defined period, information is securely deleted or anonymised.

7 Your Rights

As a user of bad89, you have the following rights:

• Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of any inaccurate information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that your information be used only in a limited way for certain purposes
• Right to Portability: The right to receive your information in a commonly used, readable format
• Right to Object: The right to object to the processing of your information in certain circumstances

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors

bad89 strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. An age verification process is carried out at the time of registration. If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

9 International Data Transfers

bad89's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are consistent with this Privacy Policy and that appropriate protection of your information is maintained. All our third-party service providers are contractually required to ensure the same standard of data protection.

10 Policy Changes and Updates

bad89 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a prominent notice on the website
• By sending details of the amendment to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue to use bad89 after a change, you will be considered to have agreed to the terms of the updated Policy. You are therefore advised to review this page regularly.

11 Responsible Gaming and Data

bad89 places great importance on responsible gaming. By analysing information about your gaming behaviour, we can identify potentially risky patterns and contact you if needed. This is done entirely for your benefit, and information collected for this purpose is not used for any commercial purpose.

To learn more about responsible gaming, please read our Responsible Gaming page.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team. We are always ready to assist you with any request.

The bad89 support team provides service in both Bengali and English, 24 hours a day, 7 days a week, in accordance with Bangladesh Standard Time (BST, UTC+6). Your privacy is invaluable to us — and bad89 is always committed to maintaining that trust.